I recently experienced a flight cancelled by American Airlines and stood in the line for forty five minutes to have rebooked on another flight. I was stunned to understand that the gate agents didn't Have got a look at to the offered USAIR flights.
I would really like an individual to simply call me concerning the three worst shopper service calls I've at any time experienced nowadays. E mail me initial Because the representative mentioned I can only get it done in composing. #flysouthwest. #behelpfulfail
I flew on American Airways for The very first time and final. our baggage was harmed with black grease on it massive hunks out from the handles and wheels. your aircraft was soiled and very uncomfortable. the flight crew was not welcoming whatsoever. My granddaughter was with me and is about 6ft tall no place for her legs and particular person laid again in her seat and she or he couldn't go whatsoever in her seat.
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Senores Ameican Airlines,yo Yolanda Alvarado, viaje en su aeolinea el dia sabado 23 de Agosto del 2014, Caracas to Miami este vuelo #914 tuvo un retraso de forty five minutos en salir por ende he llegado tarde a Miami y perdi mi conexion rumbo New York,YFK,fui al counter y la sra. me dijo q yo tenia que correr con los gastos que no era su culpa eso era lo que l aerolinea podia hacer por mi,no es justo que yo tenga que pagar resort,comida por culpa del retraso,yo llame esa noche en el resort y hable con srta.Sandra Galves y me dijo que no podia ser que yo pagara por eso que le scaneara el boleto qu decia passenger pays se lo pase llame y claro me atendio otra persona Samuel Martinez y dijo que cuando tomara la conecion to N.
I used to be attempting to buy ticket for fifteen calendar year outdated son and couldn’t use website for he was considered minimal. I known as client service and she or he assisted me with airline obtain. I particularly requested if I needed to cancel if I could in 24hours. This attendant mentioned Certainly. I learned 4 hours later the reason son would need to fly was cancelled. I known as again to cancel the flight the attendant instructed me I couldn’t terminate flight and it was a nonrefundable ticket. I advised her scenario as said over she mentioned she couldn’t do something. I asked for your supervisor, I bought just one and defined the situation, she mentioned I couldn’t cancel it and acquire my a reimbursement she was very rude and hung up on me. I referred to as back to ask for an additional supervisor and as I was conversing with this supervisor she educated me that the final supervisor mentioned in her history I refused voucher. What at any time a voucher was I wasn't even confident. Then second supervisor informed me what she imagined. Therefore the flight wasn’t cancelled considering that she mentioned to wait a few times right before I make my last selection and she or he would wave shifting rate to do so and I shouldn’t have any problems.
Once i arrived within the airport I requested each with the ticket counter, whenever we checked our bags, and inside the Admirals Club to verify that we ended up in Business enterprise Class. Both equally moments I was explained to we were in Business enterprise. My Boarding Go showed seats 16A and 16B, as this is only one row at the rear of Organization, I didn't understand right up until I boarded that we had been in fact in Coach.
I flew from Tampa to Chicago in a 737. Thank you for Row 7 for handicap. In my eighty three several years I have had the two knees replaced, stroke, open up heart operation moreover other disorders. Currently being six’4″ I actually need to have the leg home. I utilised the restroom up entrance as well as the 737 has a challenge—entry to the rest room bowl. The bathroom lid and seat should really stay up when lifted. I had to use my knee to help keep them up. Due to curvature on the ceiling and the gap towards the rest room I needed to angle my human body closely forward to employ the facility which meant I couldn't see what I used to be undertaking.
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The first thing I recognized was the Plane itself because I've really worked On this industry. The primary plane I was on was not even constructed in the united states and was so in Brazil right before I used to be even born.
I are an AA customer for over 25 yrs. Your service has become disappointing to mention the minimum. It is actually in all parts of service from sign in to , tavel to baggage managing.
Wanting to modify a reservation date for the final three times/nights. Every single agent we have gotten has possibly transferred us from our simply call developing A different hours wait or has hung up on our simply call.
Continue to seeking to discover anyone to help me with my issue. Have sent a concept around the AA internet site having a reaction that produced no perception. Have known as and been explained to to ship the message. I made an effort my explanation to response into the information that manufactured no feeling And that i acquired an e-mail back stating the e-mail tackle I responded to isn't is use.